Payment Policy

Product Hands is operated by New Company 1, registered at New Address 1, company number 000000000 (a placeholder legal identity pending incorporation).

Live, real-money payment rails are currently disabled. We are completing a jurisdiction-by-jurisdiction legal review of custody, identity-verification, and money-laundering obligations before enabling real fiat or stablecoin settlement. While that review is in progress, the platform runs on internal credits so the full workflow can be used and tested without moving real funds. We will update this policy and notify account holders before real-money rails go live.

You can fund your credit balance using standard card payment or bank transfer through our payment provider, or using the supported stablecoin (USDC) into a custodial escrow address we control. We never store your full card details ourselves — card payments are processed securely by our payment provider. We do not name the specific provider in this policy; you will see their standard, secure checkout at the point of payment.

Credits are denominated in EUR. A test run is priced from the expected effort, number of testers required, relevance of the match, scarcity of the required device or environment, urgency, verifier workload, and any bounty exposure you add. You can fund your balance with a custom top-up amount or a published pack, up to a combined balance cap of EUR 20,000 per account.

A Product Hand earns a base mission payment for valid, in-scope work, finding bonuses scaled by accepted severity, specialist premiums where applicable, and retest payment regardless of whether the retest passes or fails. Earnings move from PENDING_REVIEW to EARNED once a human verifier confirms the finding, then to PAYABLE once any dispute window has closed, and finally to PAID when a payout is issued.

To meet our legal obligations and protect testers from fraud, payouts above a cumulative lifetime threshold require identity verification before they can be released. The exact threshold is provisional while it is confirmed per jurisdiction with our legal counsel; we will always tell you before a payout is held for verification, and verified funds remain fully visible and accounted for in your ledger while the check is completed.

The price shown for a test run or bounty is the amount deducted from your credit balance; we do not add a separate line-item fee on top at the point of spend. Payment-network processing costs on top-ups, where applicable, are disclosed at checkout before you confirm payment.

If a top-up fails or is declined, no credits are added to your balance and, where a charge was nonetheless made, it is reversed automatically or refunded under our Refund Policy. Repeated failed payments may result in a temporary hold on new test runs until a successful top-up is completed.

Card and bank details are captured and processed directly by our payment provider under their own security standards; we do not receive or store your full card number. Ledger and account records are encrypted at rest and in transit, and access to financial records is logged and restricted to authorized personnel.

Where local legal and accounting obligations apply to a purchase, they are disclosed at checkout for your jurisdiction. Nothing in this policy is legal, tax, or accounting advice.

We may update this policy as our payment rails, pricing model, or legal obligations change. Material changes will be reflected in the “last updated” date at the top of this page and, where they affect held balances, communicated to account holders in advance.